Office Policies

Office Telephone

Reception telephones are answered Monday through Thursday 9:00 am – 12:30 pm and 2:00 – 4:00 pm and Friday 9:00 – 11:00 am.

Scheduling Appointments

The doctors at Montebello Medical Centre are available for appointments booked in advance, same-day appointments and without an appointment at our After-hours Clinic.

Please call 905.685.6555 to arrange an appointment with your physician. When booking, you will be asked to briefly state the nature of your visit. This allows our staff to book the appropriate amount of time, as well as ensure test results are available to your doctor.

Missed Appointments

Please inform us if you cannot keep an appointment. Missed appointments prevent other patients from being seen.

There will be a $25 fee for a missed regular appointment, and a $50 fee for a missed physical or counselling appointment.

Health Cards

Please bring your health card to every appointment. If you do not, your appointment will be rescheduled.

Punctuality

The staff at Montebello Medical Centre respects your time and the team makes every effort to be punctual while addressing your health care needs.  You can support our time-keeping by limiting your visit to 1-2 issues.

Although we strive to keep on schedule, unexpected delays may arise from emergencies or personal crisis. We appreciate your patience on these occasions.

Test Results

Upon receipt of an abnormal test result, you will receive a call from your doctor or another member of the team.  Please ensure that you update us on any telephone or address changes so we can contact you as needed.

Teaching

Montebello Medical Centre is proud to be a teaching site for Michael G. DeGroote School of Medicine, McMaster University, Niagara Campus. Throughout the year, we welcome medical students to our clinic.

Fragrance

Please note that Montebello Medical Centre is a fragrance-free facility.

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